Convert your existing Help Desk Software to Zendesk

Myndbend will setup a custom project to map your data and provide you with a ZENDESK COUPON FOR 25% OFF OF 3 MONTHS OF SERVICE

• Migrate your existing users to Zendesk
• Convert Tickets with attachments and comments
• Migrate forums and entries

Custom Widgets for Zendesk

Enhance Zendesk's customer support help desk system by pulling in vital data from other applications using Myndbend's custom widgets and integrations. We create interfaces between Zendesk and different types of applications including:

Bill for Time Faster Check out ApproveTime, our Freshbooks widget for Zendesk...

• Customer Relationship Management systems like SalesForce
• Content Management Systems like Joomla, Drupal and Wordpress
• Marketing services like MyEmma, Vertical Response and Constant Contact
• Help desk applications like Atlassian's JIRA
• Inventory tracking, billing and e-commerce systems
• Memberships and other databases

...and pretty much anything else you can think of. Got a tough project? Our developers are open to a challenge! Contact us

Why Custom Widgets and Integrations?

Feeling landlocked? Build bridges between powerhouse applications, and exponentially increase the impact of your Zendesk system:

• Transition from other applications to Zendesk
• Offer different levels of service or assign different agent groups depending on customer membership type
• Determine what level of service a customer has purchased and offer special discounts and upgrades accordingly
• Escalate issues between Zendesk and other help desk applications
• Provide order and product information to help desk customers
• Charge, collect and modify transactions for help desk services, and provide customers with account balance information
• Allow users to register for support services on your own domain through remote authentication
• Assist customers with managing their membership from within Zendesk
• Analyze help desk customer behavior; assess and improve relationships with customers
• Track the time of help desk staff by connecting Zendesk with employee databases
• Connect with knowledge bases and resolve tickets faster
• Recommend products that are currently in stock, and monitor inventory
• Use status updates to trigger customer communications and ticket assignments
• Add contact information of support customers to marketing distribution lists
• Channel customer information from contact forms directly into Zendesk
• Enhance website experience with customer-specific support info
• Easily contact customers in other databases about support issues and products
• Run reports that reflect combined data from Zendesk and other applications

Why Myndbend?

We don't just develop interfaces on the fly... Myndbend's team of talented professionals routinely works on every aspect of web-based applications from coding to content. Development work is our bread and butter, and our products are serious applications that are reliable, thorough and fully compatible. If you like, we'll provide:

• Appearance for your help desk and widgets consistent with your company's look and feel
• Data transfers and migrations
• Project management and oversight, working with your development team or independently
• Knowledge base articles to assist help desk staff
• Guidance with future releases
• Maintenance and support that's flexible, friendly, affordable and always there for you

Contact us today to find out how we can combine the potential of your current and future systems, and take your business places you didn't know you could go.