Myndbend Process Manager
Approval chains and team hand-offs, inside Zendesk.
Since 2016, teams have used Process Manager for requests that need more than one sign-off, more than one team, or both: IT changes, onboarding, access requests, purchases, warranty claims, refunds. Zendesk’s built-in approvals cover the basics, inside Zendesk. Process Manager goes further, and beyond it.
SOC 2 Type IICompliantApprovals
Add as many approvers as a request needs, in sequence, or pick them automatically from ticket fields. Approvers respond in Zendesk, by email, or in Slack, so the finance lead signing off a refund never needs a Zendesk login.
Child tickets
Use them with or without an approval step. Build templates for the tickets a process needs, create them automatically when your conditions are met, and keep them in sync with the original ticket.
Beyond Zendesk
On Enterprise, open Jira issues from templates and export approval records for audits.
Your team builds the workflows. Enterprise annual plans include onboarding and wellness checks with our specialists.
See how Audacy replaced Google Forms and cut IT resolution time by 92% →What’s in Myndbend Process Manager
The features teams use to run approvals and hand-offs in Zendesk
Approval workflows
- Unlimited approvers, agents or end users
- Approve in Zendesk, by email, in comments, or in Slack
- Current and past approvals on every ticket
- Approval reminders
- Approvers can delegate to someone else
- Sequenced approvals
- Approvers added automatically from ticket fields
- Multistep approval flows
Ticket flows
- Unlimited child tickets
- Tickets created from templates
- Data synced between parent and child tickets
- Child tickets created on conditions you set
- Recurring tickets on a schedule
Integrations and admin
- Jira integration
- Audit data export
- Brand customization
- Two-factor authentication
- SOC 2 Type II compliant
Services and support
- Knowledge base and support
- Enterprise support SLAs
- Onboarding with our specialists
- Wellness checks