Brooklyn, NY, Release: April 1, 2021. Myndbend Multimedia, Inc., official Zendesk partner and creator of top performing apps and integrations, today announced its merger with Billow, LLC. The merger combines Myndbend’s experience building enterprise-grade change management and ITSM applications with Billow’s extensive technical prowess and operational expertise.

“This merger is about bringing more value to our new and existing customers,” said Daniel Latzman, CEO of Billow Myndbend, Inc. and Managing Partner of Billow. “That means investing even more into Myndbend marketplace products and reaching new markets to empower customers to integrate and optimize their suites of enterprise products, all while rapidly expanding the service capabilities that have long helped Billow customers drive successful ITSM, change management, and customer experience initiatives in enterprise settings.”

As one of the first Zendesk partners and an early solutions partner of fast-growing SaaS companies like and Algolia, Billow is known for process-based and highly customizable and strategic enterprise software implementation. Today, these capabilities expand to include solutions from one of the premier Zendesk app partners on the Zendesk marketplace (creator of Myndbend Process Manager).

“These two companies have a terrific reputation with Zendesk customers,” said Doug Rickard, Worldwide Director of Partner Sales at Zendesk. “For the past decade, Myndbend apps have been integral parts of enterprise ITSM, Change Management, and HR Onboarding workflows. Time and again, Billow has helped meet the unique demands of each customer through renowned Zendesk consulting and technical expertise.”

Though the two companies will now operate under the name Billow Myndbend, Inc., each will maintain its own brand, with Billow focused on services and Myndbend on Products. As a combined entity, the mission of Billow Myndbend, Inc. will be to continuously innovate and evolve to meet the needs of its customers, both in terms of applications and service capabilities.