Zendesk and JIRA are both well-known online help desk issue tracking systems used by businesses and organizations to manage task assignments. Because they are both highly rated and offer similar features, you may be wondering which one is better for your particular situation. While

Atlassian’s Jira is an online project tracking program that keeps the activity in the heart of the project. It allows you to create unlimited projects and focus areas (called components) and set your own rules to support unique workflow steps for each project.

Zendesk is easy-to-use, Cloud-based customer service software. According to Zendesk.com, 25,000+ businesses around the world including Disney, Groupon and Xerox use it. Features are designed to make online help desk ticket management simple and efficient for companies of all sizes and industries,