Happy help desk techs? It can happen... According to an article published in Psychology Today’s blog The Squeaky Wheel titled “The Last Bullying Frontier”, call-center employees often experience as many as 10 hostile encounters a day including mean personal insults, cursing, screaming, hangups

Read Part 1 of Improving Workplace Social Skills for Help Desk Techs The effectiveness of a help desk technician’s social skills depends largely on his or her degree of emotional intelligence and ability to communicate. But workplace social skills go farther than relating

On days when snow wasn't on the ground, Darren could be found in the parking lot of our office park on his lunch break, sitting on a folding beach chair with his hand-washed shirt off, holding a tanning reflector at waist level. His cowboy