Most of today’s online customers will only tolerate… and trust… user-friendly websites that are consistent in brand, appearance, and functionality. As powerful as Zendesk’s Cloud-based help desk management software can be, if it appears and works like a separate site, it can

When help desk agents are troubleshooting technical issues, it makes sense to record the steps for every new fix that arises. Whether the problems are due to software bugs, faulty equipment, the need for more user education, or network configuration: Agents can learn from

Online forums are destinations for community members to voice their opinions, submit suggestions and ideas, ask for or offer help, get updates through company-communicated news and messages, and even hold events. They are dynamic and volatile spaces where interactions must be managed carefully by

A Knowledge Base (KB) organizes information so that it’s easily searchable and browseable. It’s like a library and card catalog all in one, with the accessibility of an online resource and the freedom of a hosted solution instead of internal server headaches.