Reduce busy work for Zendesk users
Myndbend Process Manager streamlines complex processes like HR onboarding, IT change management, and approval workflows — saving your team time and money.
SOC2 Certified • 10+ Years Zendesk Partner
Built for complex workflows
HR Onboarding
Automate new hire workflows, equipment requests, and cross-departmental handoffs.
IT Change Management
Approval hierarchies, CAB reviews, and compliance tracking built-in.
Finance Approvals
Route spend requests through approval hierarchies and budget controls.
Everything you need to automate complex processes
Stop chasing approvals and managing handoffs manually. Let Myndbend handle the complexity.
Automated Approvals
Automatically request approval from managers, route to the right teams, and track responses without manual follow-up.
Child Ticket Automation
Auto-create and assign child tickets to different departments, then roll up progress to the parent ticket.
Approval Dashboard
Track all progress and approvals across departments in one centralized dashboard and Zendesk ticket views.
Seamless multi-step workflows
Here's how Myndbend handles a typical new hire access request:
Ticket Created
A new hire ticket is created in Zendesk, triggering the onboarding workflow.
Auto-Request Approval
Myndbend automatically sends an approval request to the employee's manager.
Child Ticket Created
A child ticket is auto-created and assigned to the application owner for provisioning.
Access Provisioned
Once the child ticket is solved, the access is granted and logged.
Auto-Close & Notify
The employee is notified through Zendesk and the parent ticket is automatically closed.
It's all handled seamlessly — no manual follow-up required.
Why Myndbend?
We're not just a dev shop of engineers building apps. We're a team of operations and process experts with decades of experience, and we've built our products to solve real workflow issues.
We've been a Zendesk Official Partner for more than ten years, and our enterprise solutions have a real, measurable impact on your Zendesk-managed processes.
Featured Case Study
Financial Services & Technology
- Team Size: 500+ Agents
- Customer Size: 5,000+ End Users
- Use Case: Automated approval process for finance including hierarchy of approvers and cross-departmental ticket escalations.