An award-winning fintech organization processing billions in loans was struggling with disconnected systems—emails, spreadsheets, and manual handoffs—to coordinate multi-step approvals across departments. After deploying Myndbend Process Manager in Zendesk, support agents can now initiate complex approval workflows and escalate requests to multiple departments with just a few clicks. Child tickets sync information automatically while keeping sensitive data visible only to the right teams, and multi-stage approvals flow through pre-configured sequences up to C-level executives. The result: a single, coordinated system with reliable audit trails that keeps all teams on the same page.

Traveloka, Southeast Asia's leading travel platform with over 55 million monthly users, previously handled IT approval requests using manual systems with limited visibility. By implementing Zendesk with Myndbend Process Manager, the company automated its approval workflows using pre-defined ticket templates—ensuring requests always go to the right approvers, even for multi-level approvals. The result: faster incident response, reliable audit trails, and an IT service desk that moved from "early/initial level" to "defined level" on the ITSM maturity model, becoming a forward-thinking, customer-centric internal resource.