How Audacy Gained Control Over IT Decisions

Following a series of major acquisitions, the media giant Audacy faced a "fractured service structure" where critical IT decisions were managed manually—often via simple Google Forms. They needed a way to enforce strict policies across a rapidly growing, multi-market enterprise without slowing down their operations.

Discover how Audacy utilized Myndbend to turn their static procedures into "Zero-Touch" automated workflows. By connecting their systems and codifying their rules, they achieved a 92% reduction in resolution time and finally established "controls around things that never had controls before".

Read the full success story on Zendesk

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