Myndbend Process Manager
Approval chains and team hand-offs, inside Zendesk.
Since 2016, teams have used Process Manager for requests that need more than one sign-off, more than one team, or both: IT changes, onboarding, access requests, purchases, warranty claims, refunds.
Approvals
Add as many approvers as a request needs, in sequence, or pick them automatically from ticket fields. Approvers respond in Zendesk, by email, or in Slack, so the finance lead signing off a refund never needs a Zendesk login.
Child tickets
Use them with or without an approval step. Build templates for the tickets a process needs, create them automatically when your conditions are met, and keep them in sync with the original ticket.
Beyond Zendesk
On Enterprise, open Jira issues from templates and export approval records for audits.
Your team builds the workflows. Enterprise annual plans include onboarding and wellness checks with our specialists.
See how Audacy replaced Google Forms and cut IT resolution time by 92% →Compare features of Myndbend Process Manager
See what’s included in each plan
| Features | Pro | Premium | Enterprise |
|---|---|---|---|
| Approval Workflows | |||
| Add unlimited approvers (agents or end-users) | |||
| Approval via Zendesk UI | |||
| View current and past approvals | |||
| Approval requests via email, comments, or Slack | |||
| Approval reminder notifications | |||
| Approvers can delegate to other approvers | |||
| Sequenced approvals | |||
| Conditionally add approvers based on ticket fields | |||
| Approval flows for complex multistep workflows | |||
| Ticket Flows | |||
| Create unlimited child tickets | |||
| Create tickets from templates | |||
| Sync ticket data between parent and child | |||
| Conditional child ticket creation | |||
| Enterprise Add-ons | |||
| Export data for audits | |||
| Schedule recurring tickets | |||
| Jira integration | |||
| Brand customization | |||
| Two-factor authentication | |||
| Services & Support | |||
| Knowledge base and standard support | |||
| Enterprise support SLAs | |||
| Free onboarding* requires annual term | |||
| Free wellness checks* requires annual term | |||
| Security | |||
| SOC 2 Type II compliant | |||
Frequently asked questions
How do I know which plan is right for my team?
Our team is happy to help you determine which plan is the best fit for your organization's needs. Contact us for a personalized consultation.
Can I upgrade or downgrade my plan later?
Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be billed for the prorated difference. When downgrading, the new rate will apply at the start of your next billing cycle.
Is there a minimum contract length?
Monthly plans have no minimum commitment. Annual plans have a 12-month minimum term. Enterprise plans with custom features typically have custom term lengths based on your needs.