Create child tickets and get approvals from your agents or end-users.
Remind agents when a ticket approaches a set date and time. Automate adding reminders to tickets!
Set a due date and time on tickets of any type and set a reminder in minutes. As the ticket due date/time approaches and reaches the minute mark you've set, the app will place an internal comment on the ticket and/or display a notification message at the top of the Zendesk screen.Learn More
Search and link to answers, copy snippets, and manage article subscriptions.
Myndbend Article Search & Subscribe makes it easy for agents to quickly look up knowledge base answers and copy them into the ticket editor, and manage which articles a user subscribes to, without leaving the ticket editing screen! Includes handy shortcuts for accuracy: search by ticket subject line, ticket tags or keyword.Learn More
Monitor and manage your social media channels and support tickets from one location in Hootsuite.
"Myndbend Process Manager has been a game changer for my business and has given my team massive productivity improvements, lowering my average cost-per-ticket considerably!"
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