Guide to Successful Email Requests for Approval Asking for approval by email to proceed with, produce or purchase something for work may seem simple, but there's an art to it. There's asking for approval, and then there's convincing

Systematize your current ITIL Change Management process in Zendesk while maintaining high-quality standards. That’s the power of Myndbend Process Manager for Zendesk. A high-powered Zendesk app designed for more efficient IT Change Management. Myndbend Process Manager helps you establish tighter controls around IT

So much of the way modern organizations are run depends on updated, secure, and reliable IT infrastructure. Most operations require at least one system managed by IT, if not many more. As important as IT infrastructure is, it’s also ever-changing, requiring regular updates,

For all its complicated (and sometimes convoluted) glory, the IT change management process [https://www.myndbend.com/what-is-it-change-management/] really comes down to a few simple principles: communication and expectation setting. At each step of the process, it is critical that organizations provide the formalized

After drafting an IT change request [https://www.myndbend.com/how-it-change-requests-are-drafted/], the next step is for an organization's IT change management professionals to complete their review. For projects large and small, this is a vital gatekeeping step within the change management workflow,

The approval procedure is one of the most significant parts of the IT change management process. It’s here that approvers or bodies of approvers authorized to stop a request determine its fate. Having been accepted for consideration earlier in the workflow, the ticket

Once a change request is approved [https://www.myndbend.com/guide-to-the-it-change-requests-approval-process/], the implementation process soon begins. This phase will include the technical and organizational stakeholders identified and assigned during the previous stages in the IT change management process. And it will likely trigger a

Most of today’s online customers will only tolerate… and trust… user-friendly websites that are consistent in brand, appearance, and functionality. As powerful as Zendesk’s Cloud-based help desk management software can be, if it appears and works like a separate site, it can

When help desk agents are troubleshooting technical issues, it makes sense to record the steps for every new fix that arises. Whether the problems are due to software bugs, faulty equipment, the need for more user education, or network configuration: * Agents can learn from

Online forums are destinations for community members to voice their opinions, submit suggestions and ideas, ask for or offer help, get updates through company-communicated news and messages, and even hold events. They are dynamic and volatile spaces where interactions must be managed carefully by

A Knowledge Base (KB) organizes information so that it’s easily searchable and browseable. It’s like a library and card catalog all in one, with the accessibility of an online resource and the freedom of a hosted solution instead of internal server headaches.

Happy help desk techs? It can happen... According to an article published in Psychology Today’s blog The Squeaky Wheel titled “The Last Bullying Frontier [http://www.psychologytoday.com/blog/the-squeaky-wheel/201103/the-last-bullying-frontier] ”, call-center employees often experience as many as 10 hostile encounters a

Read Part 1 of Improving Workplace Social Skills for Help Desk Techs [https://www.myndbend.com/improving-workplace-social-skills-for-help-desk-techs-part-1/] The effectiveness of a help desk technician’s social skills depends largely on his or her degree of emotional intelligence and ability to communicate. But workplace social

On days when snow wasn't on the ground, Darren could be found in the parking lot of our office park on his lunch break, sitting on a folding beach chair with his hand-washed shirt off, holding a tanning reflector at waist level.

Zendesk and JIRA are both well-known online help desk issue tracking systems used by businesses and organizations to manage task assignments. Because they are both highly rated and offer similar features, you may be wondering which one is better for your particular situation. While

Atlassian’s Jira is an online project tracking program that keeps the activity in the heart of the project. It allows you to create unlimited projects and focus areas (called components) and set your own rules to support unique workflow steps for each project.

Zendesk is easy-to-use, Cloud-based customer service software. According to Zendesk.com, 25,000+ businesses around the world including Disney, Groupon and Xerox use it. Features are designed to make online help desk ticket management simple and efficient for companies of all sizes and industries,

* Challenge. Traveloka’s IT teams previously handled approval requests using manual systems * Solution. The company started using Myndbend Process Manager™️ with Zendesk to raise support tickets and automate approval workflows * Impact. Every IT support request now enters an automated workflow, eliminating manual work while

Myndbend™ Process Manager helps an award-winning financial services organization unite its teams across multiple departments Story overview An award-winning fintech organization processes billions of dollars worth of loans for its customers each year. Each loan application is initiated by a support agent and involves

Introducing an employee to your organization can be deceptively straightforward. It looks like a series of simple steps from making an offer and filling out paperwork to explaining policies and arranging for a desk, chair and computer. But this process brings with it a

Brooklyn, NY, Release: April 1, 2021. Myndbend Multimedia, Inc., official Zendesk partner and creator of top performing apps and integrations, today announced its merger with Billow, LLC. The merger combines Myndbend’s experience building enterprise-grade change management and ITSM applications with Billow’s extensive