IT Change Management
Looking to learn more about IT Change Management? This is a great place to start!
For all its complicated (and sometimes convoluted) glory, the IT change management process [https://www.myndbend.com/what-is-it-change-management/] really comes down to a few simple principles: communication and expectation setting. At each step of the process, it is critical that organizations provide the formalized
After drafting an IT change request [https://www.myndbend.com/how-it-change-requests-are-drafted/], the next step is for an organization's IT change management professionals to complete their review. For projects large and small, this is a vital gatekeeping step within the change management workflow, one that
Once a change request is approved [https://www.myndbend.com/guide-to-the-it-change-requests-approval-process/], the implementation process soon begins. This phase will include the technical and organizational stakeholders identified and assigned during the previous stages in the IT change management process. And it will likely trigger a
Online Help Desk Software Optimization
How to optimize your Help Desk Software in order to get better results
Improving Help Desk Customer Service
Tips and insights into improving customer support and retaining happy help desk staff.
Happy help desk techs? It can happen... According to an article published in Psychology Today’s blog The Squeaky Wheel titled “The Last Bullying Frontier [http://www.psychologytoday.com/blog/the-squeaky-wheel/201103/the-last-bullying-frontier] ”, call-center employees often experience as many as 10 hostile encounters a
Read Part 1 of Improving Workplace Social Skills for Help Desk Techs [https://www.myndbend.com/improving-workplace-social-skills-for-help-desk-techs-part-1/] The effectiveness of a help desk technician’s social skills depends largely on his or her degree of emotional intelligence and ability to communicate. But workplace social
Choosing Online Help Desk Software
We analyze and compare online help desk software options in the current marketplace.
Help Desk Management Best Practices
Bes practices regarding the management of your Help Center.
Brooklyn, NY, Release: April 1, 2021. Myndbend Multimedia, Inc., official Zendesk partner and creator of top performing apps and integrations, today announced its merger with Billow, LLC. The merger combines Myndbend’s experience building enterprise-grade change management and ITSM applications with Billow’s extensive
Myndbend™ Process Manager helps an award-winning financial services organization unite its teams across multiple departments Story overview An award-winning fintech organization processes billions of dollars worth of loans for its customers each year. Each loan application is initiated by a support agent and involves