IT Change Management
Looking to learn more about IT Change Management? This is a great place to start!
Systematize your current ITIL Change Management process in Zendesk while maintaining high-quality standards. That’s the power of Myndbend Process Manager for Zendesk. A high-powered Zendesk app designed for more efficient IT Change Management. Myndbend Process Manager helps you establish tighter controls around IT
For all its complicated (and sometimes convoluted) glory, the IT change management process [https://www.myndbend.com/what-is-it-change-management/] really comes down to a few simple principles: communication and expectation setting. At each step of the process, it is critical that organizations provide the formalized
After drafting an IT change request [https://www.myndbend.com/how-it-change-requests-are-drafted/], the next step is for an organization's IT change management professionals to complete their review. For projects large and small, this is a vital gatekeeping step within the change management workflow, one that
Once a change request is approved [https://www.myndbend.com/guide-to-the-it-change-requests-approval-process/], the implementation process soon begins. This phase will include the technical and organizational stakeholders identified and assigned during the previous stages in the IT change management process. And it will likely trigger a
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Happy help desk techs? It can happen... According to an article published in Psychology Today’s blog The Squeaky Wheel titled “The Last Bullying Frontier [http://www.psychologytoday.com/blog/the-squeaky-wheel/201103/the-last-bullying-frontier] ”, call-center employees often experience as many as 10 hostile encounters a
Read Part 1 of Improving Workplace Social Skills for Help Desk Techs [https://www.myndbend.com/improving-workplace-social-skills-for-help-desk-techs-part-1/] The effectiveness of a help desk technician’s social skills depends largely on his or her degree of emotional intelligence and ability to communicate. But workplace social
* Challenge. Traveloka’s IT teams previously handled approval requests using manual systems * Solution. The company started using Myndbend Process Manager™️ with Zendesk to raise support tickets and automate approval workflows * Impact. Every IT support request now enters an automated workflow, eliminating manual work while
Myndbend™ Process Manager helps an award-winning financial services organization unite its teams across multiple departments Story overview An award-winning fintech organization processes billions of dollars worth of loans for its customers each year. Each loan application is initiated by a support agent and involves
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Brooklyn, NY, Release: April 1, 2021. Myndbend Multimedia, Inc., official Zendesk partner and creator of top performing apps and integrations, today announced its merger with Billow, LLC. The merger combines Myndbend’s experience building enterprise-grade change management and ITSM applications with Billow’s extensive